Download Free The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company PDF Ebook

Download The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company Free PDF eBook

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From Kirkus Reviews Succinct, engaging and crafted from a high-level viewpoint; a rare open-kimono look at how one of the worlds most innovative companies executes its vision. A former Amazon executive offers an insiders perspective on the companys guiding principles. Amazon has had its share of coverage, including Brad StonesThe Everything Store: Jeff Bezos and the Age of Amazon(2013). But this lean book cuts a different way. Rossman, an executive at Amazon who left to become a managing director at a consulting firm, weaves his own war stories around Amazons 14 leadership principles. While these principles are no secret, Rossman brings them to life with insightful commentary of his own. Each chapter begins with a salient Leaders at Amazon statement, e.g., Leaders at Amazon focus on the key outputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle. Rossman then offers observations and anecdotes illuminating the corresponding idea. For example, in Chapter 1, Obsess Over the Customer, he discusses Amazons three customer desires, which the company considers its holy trinityprice, selection and availability. Instead of generalities, however, Rossman shares specific insider details that make each principle more dramatic. He relates one instance when Amazon was told by Apple that the company couldnt deliver 4,000 iPods in time for Christmas. We were not the kind of company that ruined peoples Christmas because of a lack of availabilitynot under any circumstances, writes Rossman, so Amazon purchased the iPods at retail and had them shipped to their warehouseto be repackaged and delivered to customers. So too is Rossmans characterization of Jeff Bezos, who comes across as a remarkably driven, if irascible, leader. As for the iPods, Bezos agreed but quipped, I hope youll get in touch with Apple and try to get our money back from the bastards. Read more About the Author John Rossman is a former Amazon.com executive and tells this story as only an insider could. He is a sought after Amazon analyst by media ranging from CNBC to the New York Times. He develops and implements innovative business models, technology strategies, and operations improvement for Fortune 500 companies in industry sectors ranging from high tech, to philanthropy to retail. He currently works as a managing director for Alvarez & Marsal, a global, professional services firm that delivers performance improvement, turnaround management, and business advisory services. Prior to A&M, John served as director of enterprise services at Amazon.com, where he developed the Merchants @ program, a B2B network that enables millions of sellers to offer products through Amazon, which now is over 40 percent of all orders. He also ran the relationships with enterprise clients like Target.com, Toys R Us, Sears.ca, Marks and Spencer, and the NBA. 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